A: Catalogs can be requested by filling out the catalog request form located on any of the product pages. Non-established customers must provide proof of manufacturing or retail business and pay a $20.00 catalog service fee to receive catalogs. The Service fee will be credited to the initial order after the Customer Account is established.
A: Yes. Orders can be placed at 1-800-777-4440 during the hours of 6:00AM to 5:00PM Pacific Standard Time.
A: Yes. If you don't have a login ID and Password simply call customer service and they will be happy to assist you with getting one.
A: Yes. Our 24 hour order fax numbers are 800-866-7672 and 323-728-0300. Orders submitted after hours will be processed the next business morning.
A: Yes. The minimum order value is $50.00. Any order under the minimum value is subject to a $20.00 service charge.
A: Orders for same day pick-up must be phoned in a minimum of 3 hours in advance, in order to avoid a long waiting period once you arrive.
A: Stock check is now available online through the e-customer portal. Please note that the stock information retrieved online only references your default warehouse. If you need to check stock at other distribution centers, please call customer service.
A: Yes. For your convenience we now accept VISA, MASTER CARD and DISCOVER for all orders.
A: Orders shipped by UPS and FedEx can be tracked through the order history section in the online e-customer portal. PRO or tracking numbers for LTL shipments can also be found online in the order review screen.
A: Yes. Yes. The online e-customer portal has up-to-the-minute information regarding your order.
A: : American-De Rosa Lamparts only distributes to the lighting industry, and therefore does not publish prices online. Customers with an e-com login ID and Password can check price online.
A: Yes. All samples sent will be billed to your account. Should orders be placed after samples have been approved, the sample charge will be credited to your order. Non-established accounts must provide proof of lighting related business before samples can be sent.
A: Please see our contact information page for more details.
A: Please see our returns page for information on filing a claim.
A: Please see our returns page for our return policy.
A: We will be happy to try to locate any item not in our catalog. We have access to the best manufacturers, both foreign and domestic. There is a $75.00 minimum per item. Please ask for our "Custom Order Department" for more details and requirements.
A: Back orders with a value of less than $25.00 are automatically canceled. All items not shipped are automatically placed on back order. If you do not wish to receive back orders, please notify us and your request will become part of your file. We will FAX you any available back orders that we are able to ship. Please indicate which items you still require and FAX the worksheet back to us for processing. (All back orders are filled on a first come first serve basis so please respond quickly.)
A: New accounts are established only to qualified manufacturing or lighting related businesses. All new customers must complete the following to establish an account:
A: Sales representative information may be located on any invoice under your account number and address. You can also contact customer service for this information.