To avoid any delays and help speed up the processing of your order, please state the catalog number and description, quantity of each item, preferably in that order. Whenever possible, always order by standard carton packs. This will speed up the processing of your order as well as give you the benefit of the quantity pricing and packaging.
Customers are welcome to visit our showroom where overstocks, closeouts, and new items are available. In order to avoid a long waiting period once you arrive, orders for will-call must be phoned in a minimum of 3 hours in advance. Counter Service is available from 8:00 AM to 4:15 PM Monday thru Friday.
We will be happy to try to locate any item not in our catalog. We have access to the best manufacturers, both foreign and domestic. There is a $75.00 minimum per item. Please ask for our "Special Order Department".
Prices quoted are F.O.B. from our warehouse and are subject to change without notice. All prices are subject to State and Federal taxes. State Sales Tax will be added to all orders unless an up-to-date resale card is on file.
There is an additional service charge of $20.00 (handling and billing costs) for any order which is less than $50.00.
Illustrations or photographs are for identification purposes only and do not necessarily represent the product of a specific manufacturer.
Back orders with a value of less than $25.00 are automatically canceled. All items not shipped are automatically placed on back order. If you do not wish to receive back orders, please notify us and your request will become part of your file. We will FAX to you any available back orders that we are able to ship. Please indicate which items you still require and FAX the worksheet back to us for immediate processing. (All back orders are filled on a first come first serve basis so please respond quickly.)
Please advise us as to how you prefer shipment. If no instructions are received we will use our best judgment. (See inside back cover for complete shipping policy.)
We will endeavor to meet all shipping schedules; however, in no event shall American-De Rosa Lamparts LLC pay any amount, whether identified as a penalty or as liquidated damages, for failure to meet a shipping schedule.
All claims for defective merchandise must be made within 5 days of receipt of the order. No returns will be accepted without verbal or written permission in which an RGA (Return Good Authorization) Number will be issued. This RGA# is valid for 30 days only and must be clearly marked on each carton to be returned. An itemized list of the merchandise and the original invoice number must accompany all returns. An RGA# must be obtained before any Counter Service return is accepted.
There will be a 25% restocking charge, with a $50.00 minimum, for all merchandise returned unless the reason for the return was the fault of American-De Rosa Lamparts LLC Non-stock items are not subject to return. Currently stocked items must be returned WITHIN 30 DAYS. Merchandise will not be accepted for return if it will create an overstock position. See CLAIMS above for details.
Open account terms are NET 30 DAYS from date of invoice.
Orders of $1,500, or higher, will be shipped Freight Allowed to a single destination. All qualifying orders will be shipped pre-paid by our selected carriers. This allowance is granted provided the invoice is paid in full within the terms indicated on the invoice. All goods, for delivery within the Continental U.S.A., are shipped from American-De Rosa Lamparts’ warehouses within the Continental U.S.A.. American-De Rosa Lamparts reserves the right to change the freight policy on an individual account basis if term and payment obligations are not fulfilled. We will pass on any special carrier handling charges such as inside delivery fees, re-delivery charges, residential delivery fees, lift gate services, C.O.D. fees, etc. If your invoice is $500.00 or more, you may deduct the freight bill or 5% from the invoice, whichever is less, provided the invoice is paid within 30 days. This applies to merchandise on hand at time of shipment only.
No orders will be shipped until all overdue balances are cleared. Overdue accounts are subject to a 1.5% per month finance charge.
© 2010 by American-De Rosa Lamparts, Inc.