All claims for defective merchandise must be made within 5 days of receipt of the order. No returns will be accepted without verbal or written permission in which an RGA (Return Good Authorization) Number will be issued. This RGA# is valid for 30 days only and must be clearly marked on each carton to be returned. An itemized list of the merchandise and the original invoice number must accompany all returns. An RGA# must be obtained before any Counter Service return is accepted.
Returns of defective, broken or damaged merchandise please see Claims above. For all items that have been picked and sent in error, please see Claims above. The return of items that are shown in our catalog will only be accepted within 30 days of invoice. Within the 30 day period you must obtain a RGA # either verbally or in writing. The RGA# is valid for 30 days without exception. Only returns with valid RGA numbers clearly marked on the outside of the box will be accepted. Any return not clearly showing the RGA# on the box will be refused and sent back to the sender at their expense. Any Return Authorization request for a single item that is greater than $500.00 in value is subject to an overstock review. Management reserves the right to deny any RGA based on the overstock review. Special orders are not returnable. When applicable, we can only exchange defective special order merchandise. Please refer to the Restocking Charge section below for details of charges.
There will be a 25% restocking charge, with a $50.00 minimum, for all merchandise returned unless the reason for the return was the fault of American-De Rosa Lamparts, LLC. Non-stock items are not subject to return. Currently stocked items must be returned WITHIN 30 DAYS. Merchandise will not be accepted for return if it will create an overstock position. See CLAIMS above for details.